1. Why is it good to have Device Protection on my new phone?
  2. Who is the provider of the Device Protection Service?
  3. How do I sign up for the Device Protection Service?
  4. How much does the Device Protection Service cost, and for how long am I covered?
  5. What is covered by the Device Protection Service?
  6. What is the replacement value for the wireless device with the Device Protection Service?
  7. What incidents are covered with the Device Protection Service?
  8. How do I file a request for repair or replacement with the Service?
  9. How long does it take to process a request for service?
10. Can my request for repair or replacement be rejected?
11. What if I change my wireless device?
12. If I don't actually get my phone, will I be charged for the Device Protection Service?
13. Can I cancel my Device Protection Service?


Q: Why is it good to have Device Protection Service provided by NCOA?
A: Estimates indicate that about 1 in 4 phones in the US will be lost, stolen or accidentally damaged this year. Replacing your phone will likely cost you much more than your originally paid for it – often over $500. The Device Protection Service provided by NCOA provides hassle-free device repair or replacement through the National Cellular Owners Association. The NCOA has over 20 years of experience as the leading provider of wireless device protection services.

Q: Who is the provider of the Device Protection Service?
A: The Device Protection Service is provided by National Cellular Owners Association, Inc. (NCOA), with primary address at PO Box 273566, Boca Raton, FL 33427, and phone 1-800-654-5590. The Device Protection Service provided by NCOA provides hassle-free device repair or replacement through the National Cellular Owners Association. The NCOA has over 20 years of experience as the leading provider of wireless device protection services.

Q: How do I sign up for the Device Protection Service?
A: Just check “Yes! I want to protect my phone with Device Protection Service” on the order form of this authorized online reseller. Or, tell your phone sales agent that you want this valuable service if ordering by phone. You can only subscribe at the time of phone purchase. By choosing this service, you are becoming a member of the National Cellular Owners Association, which entitles you to the full benefits of the Device Protection Service.

Q: How much does the Device Protection Service cost, and for how long am I covered?
A: There is a one-time fee of $49.99 per wireless phone, PDA or wireless PC card, which covers that device for 12 calendar months from the time of activation. You have the option of extending your membership with NCOA for protection thereafter.

Q: What is covered by the Device Protection Service?
A: The entire phone, PDA, wireless PC card device, original electronic accessories and battery provided in the phone box are covered for repair or replacement with no deductible. Eligible devices are covered for accidental damage, theft, malfunction or loss up to the liability limit of $300 per incident.

Q: What is the replacement value of the wireless device with the Device Protection Service?
A: Your replacement wireless device will be based on the replacement ("retail") value of the device without the new line of service activation. If the protected wireless device that you originally purchased is not available, you will be offered a device of similar value. Eligible devices are covered up to a liability limit of $300 per incident.

Q: What incidences are covered by the Device Protection Service?
A: Theft, accidental damage, malfunction after 30 days, and loss of the wireless device are all covered by the Device Protection Service. The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device, normal wear and tear, inventory shortage, dishonest or malicious acts, cosmetic damage (eg. marring, scratching), negligence, water damage or loss, or unexplained disappearance, theft from an unattended premise or vehicle not reasonably secured, in transit either through postal or courier services, or incidences occurring outside the US or Canada are not covered by the service.

Q: How do I file a request for repair or replacement?
A: You can file a request by contacting NCOA at 1-800-654-5590 or online at www.joinncoa.net. NCOA will fax or email you a form to complete and return. All forms have to be filed with a reasonable incident explanation. NCOA's procedures will simplify your requests and expedite your repair or replacement request.

Q: How long does it take to process a repair or replacement request?
A: Normally it takes 2 business days to process a replacement request, and 5 days to process a repair request.

Q: Can my request for repair or replacement be rejected?
A: If NCOA deems that the claim is fraudulent, or that requests are not filed with sufficient documentation, or if any of the reasons cited in these FAQs apply, NCOA may reject the request, or request additional documentation.

Q: What if I change my wireless device?
A: If you change your wireless device during the 12 month membership period, you must contact NCOA to update NCOA's records with your new wireless device information in order to retain your Device Protection Service benefits. NCOA tracks your membership based on the unique information specific to the wireless device for which you purchased Device Protection Service.

Q: If I don't actually get my phone, will I be charged for the Device Protection Service?
A: Your Device Protection Service starts with the activation of your wireless device. Therefore, if you do not qualify for service with the carrier you've chosen, your phone will not be activated and your Device Protection Service will not begin, so you will not be billed. There is no risk in signing up for the Device Protection Service.

Q: Can I cancel the Device Protection Service?
A: Yes, you can cancel your Device Protection Service with NCOA at any time, and you will receive a pro-rated refund from NCOA for the unused period of your 12 month membership term.