1. What is Wireless Local Number Portability (WLNP)? Wireless Local Number Portability is simply the process of transferring your existing number from your current wireless carrier to your new wireless carrier.

2. What Is the difference between porting a number and an upgrade/contract extension? If you are extending your contract or upgrading your phone with your existing carrier, we are simply changing the phone model on your account and extending your contract term. A number port is physically moving your number from one carrier to another.

3. How long does it take to transfer my number? The time it takes to transfer your number from one wireless carrier to another varies. Normally this is completed in a few days.

4  What should I tell my current service provider? Please do not contact your existing wireless carrier until your new phone is working properly. Once your new phone is working, please call your old wireless carrier to ensure your old account is deactivated.

5. Do I have to buy a new phone to port my number? Wireless carriers use different technology and the phones are wired for that specific technology. If you are changing wireless carriers, you will need to get a phone that is programmed to work on their network.

6. How does my number transfer to my new carrier? First, we need to know that you want to switch your existing mobile number when you place your order. It is important that you check the box "Yes, I Want to Switch My Existing Number" and enter the information exactly as it appears on your current wireless bill because that is what the carriers use to communicate with one another and coordinate the transfer or number port. We then notify your new carrier who handles the actual transfer of your number.

7. Can I always transfer my existing number to my new carrier? Generally, yes. In very rare instances, a carrier may not allow a number to be transferred to another carrier. If this happens, you should contact your existing carrier for an explanation. Sometimes it is a simple misunderstanding that can be resolved with a phone call.

8. When does my number transfer to my new phone? The time for the transfer will vary depending on the new carrier. Normally, we try to coordinate the transfer so that it will happen within 48 hours after you receive your phone. For some carriers, you will be able to complete the transfer of your phone number within minutes after receiving your phone, by following the easy instructions included in your shipment. As always, if there is a problem, please call us at the phone number located on your sales receipt.

9. My new phone doesn't work with my old number: Please check your fulfillment kit for instructions on how to complete your number transfer. If you are still having trouble, please call the Customer Service number located on your sales receipt. Please do not call or visit the carrier unless we direct you to them.

10. Will my old wireless account automatically be cancelled? Once you have verified that your new phone is working properly, please contact your old carrier to ensure that your old account is deactivated.